Return Policy

First and foremost, we want happy, satisfied customers!

Almost all of our products are made to order, according to your specifications. As all of our products are handmade to order, we do not offer returns, refunds, or exchanges.

SoRetro Straps cannot be held responsible for returned packages and/or that are lost in transit. If a customer refuses delivery, any fees associated with or charged by the shipping provider as well as any other fees incurred will be deducted from the refund issued to the customer. This also includes any shipping charges and/or shipping charges that were received as a discount or promotion.

Cancellation Policy

  • Orders may be canceled within 24 hours, provided the products have not been made or shipped.
  • All cancellations must be authorized by a SoRetro Straps representative and must be documented via email.